Did you know your 20-50% of the tickets in your service desks are for password resets? But the good news is, you can mitigate these tickets by enabling Self-Service with Anakage.
Anakage's password reset portal boosts user experience. Its expiry detection cuts IT costs.
Access to a secure self service password portal that lets user to change their passwords 24x7, on their own.
Prompts users in real time to register on the Self service password portal.
Prompts users to update their password according to the password policy.
Self Service Password Reset AD
End-users often don’t register on the self service password portal which makes it difficult for them to update their passwords. But Anakage’s Online Cobot makes password resets a breeze with on-screen prompts. The prompts not only remind the users of password resets but also gives them the link to securely access the reset portal. Here, users can update their passwords and personal information with a secure authentication method. This gives users the ability to access the portal 24x7 at their comfort and update their information with ease.
Self Service Password Reset
Users prefer calling the helpdesk over trying to manually navigate to the password reset portal. This increases your service desk billings and also affects productivity. Anakage’s Proactive Module resolves this issue once and for all. The modules show a prompt with a direct link to the portal when the password is about to expire. All that users have to do is click and reset, thus skipping the grunt work of manual navigation. With Proactive, users can even snooze the prompts if they are in between some important work. They can later reset the passwords at their convenience.
Self Service Password Reset Tool
Users generally ignore the password reset notifications. This procrastination affects user compliance with the password policy of your organization. Anakage Proactive Module solves this issue with an on-screen prompt that enforces users to update their passwords according to the password policy. The Proactive module ensures on-time password refreshment, streamlines SSPR, and also improves user experience.
Easy for end users to use, We can add and remove the latest version of the software in the portal and we can download from portal applications which is part of the portal.
Heal IT & Selfhelp online solution. Support is awsome.. We also got support and resoltution of issue as per defined SLA. Support team members are technically proficient and friendly.
User Friendly and help user to install applications without IT help. Thats Great!
Really it's good product in all automation scripts. Application installation and Compliance part it's very helpful .
" In less than three months after deployment, proactive and self-help solutions eliminated manual resolutions, reducing the time and efforts of service desk engineers on around 1,000 incidents per month." - Vice president and head of technology
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A large Telecom and wireless service provider automated 100% of routine employee onboarding and offboarding AD tasks using Anakage's AD Task automation module.
read more..." Anakage Cobots provide just-in-time knowledge when working on a particular task, and they can be deployed on top of any application." -Automation Program Manager
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A large Oil and Gas public sector company overcame scripting and ITSM integration limitations of incumbent monitoring tool to reduce endpoint issues and capture ' in the moment ' user feedback on ticket closure in ITSM.
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