Resolve End User issues without IT intervention

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Proactive remediation engine

Proactively resolve issues even before they become an IT ticket.

  • Define
  • Remind
  • Analyse
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Define endpoint task

Define tasks and intervals to run solutions on the endpoints.

  • Remediate Non Compliant End Points
  • Select target group
  • Show user notification
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Reminder Engine to enforce rules

Coax the user to take actions by configuring frequency, snoozes, and actions.

  • Accelerate onboarding
  • Enforce mandatory training
  • Catch pulse of employees
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Actionable Analytics to proactively manage user experiences

Collect relevant data and empower IT to improve end-user experience proactively.

  • 10s/100s of Essential services started
  • Essential Software installed
  • Blacklisted Software Uninstalled
  • Hardware Failure Detection
  • Macs with Poor health scores
  • Issue fixes
  • Boot time
  • Application errors/crashes
  • Users helped proactively

Automated Remediation

Anakage CoBots can sense upcoming issues using triggers and silently remediate IT tickets without disturbing the end users' experience and monitoring.

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Reminder users to take action

Automatically sends periodic reminders adhering to company policies.

Collect critical machine information

Make it easy for IT admins to collect critical machine information even when machines are not connected with SCCM.

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Zero Code Rules Configuration

Empower the IT Service Desk to configure self-heal and on-screen user communication without having to write a single line of code.

Collect application logs

Find all information about an IT issue in a single screen.

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Actionable Dashboard

Accelerate root cause analysis, remediate quickly, and improve MTTR using smart dashboards.

testimonial

Customers love us

"In less than three months after deployment, proactive and self-help solutions eliminated manual resolutions, reducing the time and efforts of service desk engineers on around 1,000 incidents per month."

Kishore Kumar Ranjan

Vice president and head of technology

"Anakage Cobots provide just-in-time knowledge when working on a particular task, and they can be deployed on top of any application."

Kunal Bhatt

Associate director of automation

Trusted by Enterprises of all Sizes

Case Studies

  • High Tech
  • Telco
  • Auto
  • Energy

By automating Physical Asset Verification, we reduced the incidents and SRs at the source by 30%

" In less than three months after deployment, proactive and self-help solutions eliminated manual resolutions, reducing the time and efforts of service desk engineers on around 1,000 incidents per month." - Vice president and head of technology

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Automated 100% of routine Active Directory tasks

A large Telecom and wireless service provider automated 100% of routine employee onboarding and offboarding AD tasks using Anakage's AD Task automation module.

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Reduced 75% of application usage errors in an Invoicing application

" Anakage Cobots provide just-in-time knowledge when working on a particular task, and they can be deployed on top of any application." -Automation Program Manager

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Increased User-experience with Onscreen Campaign

A large Oil and Gas public sector company overcame scripting and ITSM integration limitations of incumbent monitoring tool to reduce endpoint issues and capture ' in the moment ' user feedback on ticket closure in ITSM.

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