Case Studies

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IDG Whitepaper: Challenges and best practices in end-user support automation.

Explore the benefits of using AI and machine learning in End-user Support.

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70% of software install requests fulfilled without any wait time.

A Media Company automated their software deployment process, Learn how.

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Reduced incidents and SRs at source, improved asset compliance.

A Global IT service provider reduced 30% of incidents and SRs and automated physical asset verification.

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Automated 100% of routine Active Directory tasks

A large Telecom and wireless service provider automated 100% of routine employee onboarding and off boarding AD tasks.

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Reduced 75% application usage errors in Invoicing application

A large German appliance and automotive parts manufacturing company reduced application usage errors and user onboarding costs by 75%.

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Reduced 80% effort on non-compliant end point remediation

A Global professional services company automated detection and remediation on non-compliant end points.

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Increased user-experience with onscreen campaign

A large Oil and Gas public sector company overcame scripting limitations to reduce end point issues and capture ' in the moment ' user feedback.

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Extracted maximum ROI on your IT service desk chatbot investment

Learn how a MSP significantly reduced chatbots deployment time besides bringing down hosting & usage charges while improving user adoption using CoBots.

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Shifted Left from L1 to L0 multilingual user support

A German multinational automotive corporation served multilingual content for their diversified workforce and improved self-service adoption.

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