Automate ITSM log analysis and end-point issue resolution
Identify what to automate and effortlessly automate tasks without scripting.
Challenges
Analyze, Plan and Automate
Automated Software Installation Tool
Automated Log Analysis
Anakage Log Analyzer tool automates the process of manually analyzing ITSM logs and hours of searching for existing repeated issues without heavy integrations and setup requirements.
- Empower your IT with effortless periodic log analysis, doing away with the need for data analysis skills and days of effort.
- The model identifies potential opportunities for automation by reading through thousands of ITSM records.
Automate Solution Identification
Effortless Solution Identification
Anakage Log Analyzer model enables IT teams to effortlessly analyze which solutions are working well and which are not and what new solutions must be built to further enhance automated End user support services.
- Analyze problem description and resolution notes of ITSM records.
- Anakage model automates solution identification from existing and new Solutions from the Anakage library.
Automate Solution Identification
Automated ITSM Ticket Resolution
Anakage model reads ITSM tickets, understands what the ticket is about, and intelligently fires appropriate solutions on the user's machine, prompting the user on the screen with a digital CoBot (In-App guided user support flows).
- Automate Active Directory admin tasks, including onboarding and offboarding tasks.
- Automate software installation requests and deploy software on end-points.
- Provide guided self-help solution prompts onusers machine
Access Powerful Prompts from Anywhere
Omnichannel Access to Enhance User Adoption
Anakage provides "In-App" guided user support Solution notifications on the desktop, Anakage's self-service apps, besides Teams whenever a user submits a self-serviceable incident or SR in any ITSM tool.
- Access user-friendly CoBots from MS Teams, Desktop app, and ChatBots whenever the user submits the issue in any ITSM tool.
- Automate Self Help by overcoming low adoption of ChatBot and ITSM KB articles.
Case Studies
- High Tech
- Telco
- Auto
- Energy
By automating Physical Asset Verification, we reduced the incidents and SRs at the source by 30%
" In less than three months after deployment, proactive and self-help solutions eliminated manual resolutions, reducing the time and efforts of service desk engineers on around 1,000 incidents per month." - Vice president and head of technology
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Automated 100% of routine Active Directory tasks
A large Telecom and wireless service provider automated 100% of routine employee onboarding and offboarding AD tasks using Anakage's AD Task automation module.
read more...Reduced 75% of application usage errors in an Invoicing application
" Anakage Cobots provide just-in-time knowledge when working on a particular task, and they can be deployed on top of any application." -Automation Program Manager
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Increased User-experience with Onscreen Campaign
A large Oil and Gas public sector company overcame scripting and ITSM integration limitations of incumbent monitoring tool to reduce endpoint issues and capture ' in the moment ' user feedback on ticket closure in ITSM.
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Testimonials
Customers love us
Easy for end users to use, We can add and remove the latest version of the software in the portal and we can download from portal applications which is part of the portal.
Anil K, IT admin
Heal IT & Selfhelp online solution. Support is awsome.. We also got support and resoltution of issue as per defined SLA. Support team members are technically proficient and friendly.
Bhsim M, Product Manager
User Friendly and help user to install applications without IT help. Thats Great!
Zahid Khan, Technical Support Lead
Really it's good product in all automation scripts. Application installation and Compliance part it's very helpful .
Venkatesh.K, Team Lead
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