Automate ITSM log analysis and end-point issue resolution

Repeated manual cumbersome ITSM log analysis of existing and potential issues in the environment

Identifying opportunities for automation and new solution creation using scripting

Manually resolving and updating ITSM tickets

Failure of IT self-help tools owing to poor user adoption

Automate ITSM Log analysis
Automated Log Analysis

Anakage Log Analyzer tool automates the process of manually analyzing ITSM logs and hours of searching for existing repeated issues without heavy integrations and setup requirements.

Empower your IT with effortless periodic log analysis, doing away with the need for data analysis skills and days of effort.

The model identifies potential opportunities for automation by reading through thousands of ITSM records.

Automate Solution Identification
Effortless Solution Identification

Anakage Log Analyzer model enables IT teams to effortlessly analyze which solutions are working well and which are not and what new solutions must be built to further enhance automated End user support services.

Analyze problem description and resolution notes of ITSM records

Anakage model automates solution identification from existing and new Solutions from the Anakage library

Automate Solution Identification
Automated ITSM Ticket Resolution

Anakage model reads ITSM tickets, understands what the ticket is about, and intelligently fires appropriate solutions on the user's machine, prompting the user on the screen with a digital CoBot (In-App guided user support flows)

Automate Active Directory admin tasks, including onboarding and offboarding tasks

Automate software installation requests and deploy software on end-points

Provide guided self-help solution prompts onusers machine

Access Powerful Prompts from Anywhere
Omnichannel Access to Enhance User Adoption

Anakage provides "In-App" guided user support Solution notifications on the desktop, Anakage's self-service apps, besides Teams whenever a user submits a self-serviceable incident or SR in any ITSM tool.

Access user-friendly CoBots from MS Teams, Desktop app, and ChatBots whenever the user submits the issue in any ITSM tool

Automate Self Help by overcoming low adoption of ChatBot and ITSM KB articles