In-Moment Communication: Personalized Employee Management
Feel the pulse of your employees with in-moment prompts, alerts, and messages: all things personalized.
Human Resource
Challenges
- Effective Communication
- Employee Feedback
- Multilingual Communication
- Missed Alerts
Employee Engagement Platform
Maintaining efficient employee communication is difficult due to irregular email check-ins and comprehension barriers.
In-moment employee engagement surveys
Getting accurate employee engagement feedback through surveys can take work for HR. The response rate for employee surveys is only 30%. Response rate and quality are impacted by ignoring the emails, lack of time, and communication.
Multilingual Employee Engagement
Global Effective Employee Communication is challenging due to language and cultural differences, requiring HR professionals to carefully consider each group's unique needs and preferences.
Missed Employee Engagement
Employees may miss alerts due to a busy schedule, technical issues, full inbox, or overlooking. The frequency, importance, and personal preferences can also impact response.
IT Department
Challenges
- Remote Employee Training
- Ticket Closure Feedback
- Missed Compliance Messages
Remote Employee Training
Remote employee training presents difficulties such as limited access to tools and difficulty in engagement and retention. Employees may ignore training due to distractions.
Ticket Closure Feedback
Feedback from employees on ticket closure is important for continuous improvements of IT support within the organization. Employees generally don't see the value in providing feedback, might have a perception of bias, or find the feedback system unclear and complex.
Multilingual Employee Engagement
Missed Compliance Messages
Missed compliance messages from employees can impact businesses as a whole with an ever-growing risk of security breaches. Even a single non-compliant parameter can result in catastrophic consequences for the whole organization.
Features
Campaigns: Employee Engagement Platform
Personalized Communication
Gather feedback and create on-screen targeted campaigns to enhance employee digital experience and promote self-help awareness.
Mandatory Training
Equip remote employees for efficiency with localized in-app training and limited snooze options.
Communication Boost
Improve employee communication and adoption of systems with engaging videos, which are 75% more likely to be viewed than text.
Survey on Ticket Closure
Post ticket closure, the ITSM API call enables the reading of tickets and prompts end users with a survey to collect feedback.
Timely Compliance Reminders
Ensure compliance with on-screen notifications and reminders through Proactive CoBot, covering password expiration and resets based on policies.
In-app Alerts or Notifications
Proactive CoBot sends alerts for system outages, process changes, or critical messages that may be overlooked in emails.
Testimonials
Customers love us
Easy for end users to use, We can add and remove the latest version of the software in the portal and we can download from portal applications which is part of the portal.
Anil K, IT admin
Heal IT & Selfhelp online solution. Support is awsome.. We also got support and resoltution of issue as per defined SLA. Support team members are technically proficient and friendly.
Bhsim M, Product Manager
User Friendly and help user to install applications without IT help. Thats Great!
Zahid Khan, Technical Support Lead
Really it's good product in all automation scripts. Application installation and Compliance part it's very helpful .
Venkatesh.K, Team Lead
Case Studies
- High Tech
- Telco
- Auto
- Energy
By automating Physical Asset Verification, we reduced the incidents and SRs at the source by 30%
" In less than three months after deployment, proactive and self-help solutions eliminated manual resolutions, reducing the time and efforts of service desk engineers on around 1,000 incidents per month." - Vice president and head of technology
read more...
Automated 100% of routine Active Directory tasks
A large Telecom and wireless service provider automated 100% of routine employee onboarding and offboarding AD tasks using Anakage's AD Task automation module.
read more...Reduced 75% of application usage errors in an Invoicing application
" Anakage Cobots provide just-in-time knowledge when working on a particular task, and they can be deployed on top of any application." -Automation Program Manager
read more...
Increased User-experience with Onscreen Campaign
A large Oil and Gas public sector company overcame scripting and ITSM integration limitations of incumbent monitoring tool to reduce endpoint issues and capture ' in the moment ' user feedback on ticket closure in ITSM.
read more...
Blog & News
Resources
