In-Moment Communication: Personalized Employee Management
Feel the pulse of your employees with in-moment prompts, alerts, and messages: all things personalized.
Human Resource
Challenges
Employee Engagement Platform
Measuring Effective Employee Communication Efforts
Maintaining efficient employee communication is difficult due to irregular email check-ins and comprehension barriers.
In-moment employee engagement surveys
Challenges in Employee Engagement Survey for HR
Getting accurate employee engagement feedback through surveys can take work for HR. In fact, the response rate for employee surveys is only 30%. Response rate and quality are impacted by ignoring the emails, lack of time, and communication.
Multilingual Employee Engagement
Tailoring Effective Employee Communication for Diverse Groups
Global Effective Employee Communication is challenging due to language and cultural differences, requiring HR professionals to carefully consider each group's unique needs and preferences.
Missed Employee Engagement
Missed important Alerts and Strategies
Employees may miss alerts due to a busy schedule, technical issues, full inbox, or overlooking.
The frequency, importance, and personal preferences can also impact response.
IT Department
Challenges
Challenges of Remote Employee Training on New Applications
Remote employee training presents difficulties such as limited access to tools and difficulty in engagement and retention. Employees may ignore training due to distractions.
Challenges in Ticket Closure Feedback
Feedback from employees on ticket closure is important for continuous improvements of IT support within the organization.
Employees generally don't see the value in providing feedback, might have a perception of bias, or find the feedback system unclear and complex.
Missed Compliance Messages
Missed compliance messages from employees can impact businesses as a whole with an ever-growing risk of security breaches.
Even a single non-compliant parameter can result in catastrophic consequences for the whole organization.
Features
Campaigns: Employee Engagement Platform
Personalized Communication
Gather feedback and create on-screen targeted campaigns to enhance employee digital experience and promote self-help awareness.
Mandatory Training
Equip remote employees for efficiency with localized in-app training and limited snooze options.
Communication Boost
Improve employee communication and adoption of systems with engaging videos, which are 75% more likely to be viewed than text.
Survey on Ticket Closure
Post ticket closure, the ITSM API call enables the reading of tickets and prompts end users with a survey to collect feedback.
Timely Compliance Reminders
Ensure compliance with on-screen notifications and reminders through Proactive CoBot, covering password expiration and resets based on policies.
In-app Alerts/Notifications
Proactive CoBot sends alerts for system outages, process changes, or critical messages that may be overlooked in emails.
Case Study
A large Oil and Gas public sector company overcame scripting limitations to reduce end point issues and capture in the moment user feedback.
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