Getting Started

• What is Anakage Platform
• Anakage Platform Architecture
• Prerequisites
• Security considerations
• Data flow between End-User and Server
• Glossary

Deployment

• Generating and Deploying Certificates for https
• Troubleshooting Deployment issues
• Improve User Adoption
• User Solution Request And Approval By Admin
• Chatbot Training

• Planning

  • Planning and different phases of Deployment
  • Deployment Checklist

• Installations

  • Setting up Database
  • Install Prerequisites on Server
  • Setup Application Server

• Sign-In / Login Integration

  • Active Directory Integration
  • Introduction to Single Sign On Integration
  • Okta Single Sign On Integration
  • Google Apps Single Sign On Integration
  • Single Sign On (SSO) Integration

• Solution testing and customization

  • Test Self-Help Solutions and request for changes
  • Checklist for Solutions

• Customizations

  • Customize User Self-Help Portal
  • Customize User Offline Application
  • Multi Tenancy and Facilities
  • Users and Roles
  • Multi Tenancy in Self-Heal
  • Customize Chatbot

• Integrations

  • Integration with Service Now
  • Integrate with existing support mechanism
  • Integrating Chatbot with ITSM

Self-Help

• User Guide
• Understanding Solutions / Cobots in detail
• Creating new Solution
• Troubleshooting Self-Help issues
• Frequently Asked Questions
• Get direct link to download solution exes
• Multi Tenancy and Facilities
• Users and Roles
• User Feedback
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• Admin

  • Update Offline Application
  • Run Solution Remotely on End-User Machines
  • User Feedback
  • Download Reports

• Analytics

  • How to check Offline application version on user machine
  • Understanding Solution Usage data
  • Understanding Users Usage Data
  • What Users are Searching in Online Self-Help Portal
  • Understanding Users Feedback
  • How to Use Search

Self-Heal

• Introduction To Self-Heal
• Proactive Solution Management on Self-Help Portal
• Overview of Self-Heal Analytics
• How to remotely run Self-Heal solutions on End User Machines
• Actions and Admin Actions
• Understand Solution Effectiveness
• Self-Heal Agent Version Analytics
• How to Use Search
• Multi Tenancy in Self-Heal
• Update Self-Heal Application
• Create a Group
• Troubleshooting Self-Heal Issues
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Content Management

• Access Admin Dashboard
• Change logos and banner in Self-Help portal
• Customize Footer in Self-Help Portal
• Category Management - Create , Edit, Delete
• Manage Sub-Categories (Create, Edit, Delete)
• Solution Management (Create, Edit, Delete..)
• Upload and use resources
• Create multilingual Self-Help pages
• Create Notice for Online Self-Help Portal and Offline Application
• Proactive Solution Management on Self-Help Portal
• Introduction To Campaigns
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User Adoption and Continuous Improvement

• Use data for continuous improvement
• Improve User Adoption
• Regular maintenance of Server
• Post Deployment troubleshooting

Anakage on Mac

• Introduction
• Deployment
• How to use solutions
• Troubleshooting issues on Mac