Automate Active Directory Management with AD Task Automation Module

Cumbersome and Inefficient Manual Active Directory Management

Manual active directory management can burden IT teams, leading to wasted resources, slow ticket resolution times, and security concerns.
Traditionally, AD tasks are handled manually in organizations worldwide that require:

Dedicated AD Admins who sometimes cannot handle spikes

Manual status updates on ticket closure

Complex scripting processes and expensive active directory automation tools

Scripts can help automate tasks, but scripting itself can be complex and time-consuming, and IT engineers are constrained by time and effort.

Long approval process

Security and integration constraints

Requires knowledge of different scripting languages

Understanding of ITSM tools and APIs to automate workflows efficiently

Costs thousands of dollars to hire scriptwriters

Available tools in the industry

Are expensive being a piecemeal solution

Have complex processes owing to multiple systems for multiple workflow management and automation

HR or Admin raises a request in ITSM for AD setup.

Via API, the active directory automation engine reads the ticket, extracts the task details, and takes appropriate action on the synced active directory.

After performing appropriate actions on the active directory, the active directory automation engine updates the original ticket in the ITSM and emails the HR and Admin upon task completion.

For local Admin rights, the Proactive CoBot gets instructed by the AD automation engine to grant local admin rights requests once these requests are approved in ITSM.

For permanent OU changes, approved requests from ITSM are read via APIs and acted upon automatically to reflect these changes on AD server and enforce GP updates locally.