ChatBot that Acts not just Talks
Anakage ChatBot enables users to resolve technical issues with help of CoBots that understand human conversations. It is faster to deploy, more accurate, and cost-effective when compared to legacy ChatBots. The chatbot works offline, and is pre trained requiring no training on common IT Help Desk issues.
Multi Channel Chatbots
With API integrations, the chatbot can integrate with any collaboration tools like Teams or WhatsApp for a seamless experience for users. User and conversational data is under clients’ control and is not stored externally.
What we do
Help user resolve technical & usability issues
The chatbots guide users inside live application and automates technical fixes based on user’s input in Chatbox.
Auto Learn new issues utterances
The Chatbot is continuously trained on newer IT issues. Offline chatbots receive these updates automatically and no separate training is necessary for training the model.
Train and Administer
The admin console enables you to easily train chatbot with content specific to your organization. It also provides chat transcripts and analytics reports to improve the training based on user feedback on an ongoing basis.
If the user is not able to resolve issues through Cobot assisted self-service, Anakage Chatbot helps user log a ticket in ITSM.
The chatbots reside within the Anakage platforms both online and offline. Hence, the user data is secured end-to-end with zero third-party intervention.