ChatBot that Acts not just Talks
Redundant, the header is about chatbot which can act, we should speak on it’s actions. Our conversational cobots not only give you instructions but also handhold you with every step. With advanced NLP, our CoBots understand the right context and give end-users an accurate solution. They are faster to deploy, and more cost-effective than legacy ChatBots.
The Cobots do not depend on any third-party NLP as the conversational engine resides in their local storage, thus reinforcing security. User and conversational data is under the Enterprise IT’s control and is not stored externally.
What we do
By handholding the users with every step of the resolution, Anakage Cobots enable users to resolve issues by themselves. This way, users become self-sufficient and companies can reduce incident tickets by 50%.
Auto Learn new issues utterances
Anakage Cobots are continuously trained on newer IT issues. Offline chatbots receive these updates automatically, thus eliminating the need for pre-training.
Train and Administer
The admin console enables you to easily train the CoBots with content specific to your organization. It also provides chat transcripts and analytics reports to improve the training based on user feedback.
In cases where the user finds it difficult to resolve issues through self-service, Anakage cobots help the end-user log a ticket in ITSM.
The Cobots reside within the Anakage platforms both online and offline. Hence, the user data is secured end-to-end with zero third-party intervention.