Anakage - Conversational CoBots

Conversational Cobots

ChatBot that Acts not just Talks

Anakage ChatBot enables users to resolve technical issues with help of CoBots that understand human conversations. It is faster to deploy, more accurate, and cost-effective when compared to legacy ChatBots. The chatbot works offline, and is pre trained requiring no training on common IT Help Desk issues.

Web Chatbots

Anakage online chatbot is web-based chatbot accessible from any application. The online chatbot can be accessed from any application, any device and can be hosted OnPremise or Cloud.

Offline Chatbots

Anakage offline chatbot allows users to get their issues sorted even when they do not have access to the internet. It also allows the user to run relevant solutions without requiring admin credentials. The offline chatbot does not depend on any third-party NLP because the conversational engine resides in a local service at end points. The Cobot periodically syncs up with server however doesn’t require constant connectivity to service users.

Multi Channel Chatbots

With API integrations, the chatbot can integrate with any collaboration tools like Teams or WhatsApp for a seamless experience for users. User and conversational data is under clients’ control and is not stored externally.

What we do

Help user resolve technical & usability issues

The chatbots guide users inside live application and automates technical fixes based on user’s input in Chatbox.

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Auto Learn new issues utterances

The Chatbot is continuously trained on newer IT issues. Offline chatbots receive these updates automatically and no separate training is necessary for training the model.

Train and Administer

The admin console enables you to easily train chatbot with content specific to your organization. It also provides chat transcripts and analytics reports to improve the training based on user feedback on an ongoing basis.

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Log Incidents

If the user is not able to resolve issues through Cobot assisted self-service, Anakage Chatbot helps user log a ticket in ITSM.

Secure data

The chatbots reside within the Anakage platforms both online and offline. Hence, the user data is secured end-to-end with zero third-party intervention.

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