ChatBot that Acts, not just Talks.
Collaborative AI Conversational Cobots that fix users' issues with step-by-step guidance rather than just texts.
Works Offline
Conversational Cobot works offline to diagnose, remediate and assist users without requiring server connectivity.
Zero Deployment
Plug-and-play Conversational cobots come as part of the Anakage platform with no additional setup requirement.
Zero Training
Anakage Cobots are continuously trained on newer IT help desk issues, thus eliminating the need for pre-training.
Omnichannel Access
Access from any device, anytime, from any platform, including Chatbots, ITSM tools, Desktop apps, and Web Applications.
Enterprise-Grade Security
Conversational Cobots do not depend on third-party NLP services as the conversational engine is offline, and data resides in clients' environments.
Automate L1
Conversational cobots help users self-resolve issues and automatically create support tickets for unresolved problems.
A Comparison
Traditional Chatbot vs Anakage Chatbot
Features
- • Ease of deploying & maintaining
- • Security
- • Knowledge Delivery
- • User Interaction
- • Integration
- • ROI
Traditional Chatbot
- • Takes weeks to months for Deployment
- • Data goes out to third party services
- • Provides knowledge base articles
- • Guided step-by-step resolution
- • Static knowledge integration
- • Low ROI
Anakage Chatbot
- • Zero cost of deployment & maintenance
- • Data stays OnPremise
- • No training required for IT issues
- • In-App step-by-step guidance
- • ITSM Integration
- • Strongest ROI
testimonial
Customers love us
"In less than three months after deployment, proactive and self-help solutions eliminated manual resolutions, reducing the time and efforts of service desk engineers on around 1,000 incidents per month."
Kishore Kumar Ranjan
Vice president and head of technology
"Anakage Cobots provide just-in-time knowledge when working on a particular task, and they can be deployed on top of any application."
Kunal Bhatt
Associate director of automation
Trusted by Enterprises of all Sizes
Case Studies
- High Tech
- Telco
- Auto
- Energy
By automating Physical Asset Verification, we reduced the incidents and SRs at the source by 30%
" In less than three months after deployment, proactive and self-help solutions eliminated manual resolutions, reducing the time and efforts of service desk engineers on around 1,000 incidents per month." - Vice president and head of technology
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Automated 100% of routine Active Directory tasks
A large Telecom and wireless service provider automated 100% of routine employee onboarding and offboarding AD tasks using Anakage's AD Task automation module.
read more...Reduced 75% of application usage errors in an Invoicing application
" Anakage Cobots provide just-in-time knowledge when working on a particular task, and they can be deployed on top of any application." -Automation Program Manager
read more...
Increased User-experience with Onscreen Campaign
A large Oil and Gas public sector company overcame scripting and ITSM integration limitations of incumbent monitoring tool to reduce endpoint issues and capture ' in the moment ' user feedback on ticket closure in ITSM.
read more...
Blog & News
Resources
