Self Service Cobots
Enable Self-Service. Reduce Service Desk Dependency. Boost Productivity.
Cobots collaborate with users, unlike chatbots that merely talk. Anakage Cobots automatically fix most of the IT issues before even the user notices them. In cases that require user intervention, the Cobots handhold the users step-by-step with interactive suggestions.
Anakage Cobots continuously monitor the system and applications, detect common issues based on registry values, event logs, file sizes, etc, and automatically fix the commonly occurring issues at the preliminary stages.
Certain IT issues cannot be fixed automatically and would require human intervention. In those cases, Anakage Cobots intervene via in-app guidance inside live applications and assist the users to run the solutions.
Organization Specific Training
Anakage Cobots come pre-trained with resolutions to common IT issues. Additionally, they can be customized and trained on the issues specific to your organization.
What we do
Resolve issues silently
Anakage cobots use automated detection based on various event sources like registry, log files, onscreen activity, etc. Wherever possible, the cobots resolve the issues by themselves in the background. For example, Let’s consider the Skype login issue - a common recurring issue faced by a majority of users. To solve this, the users have to find the Skype version, go to the relevant folder, and rename a few files. If these steps are done manually it would take approximately 5 minutes. But Anakage Cobots can do all of these steps silently in no time.
Get human-like guidance
Imagine a person standing behind you, pointing fingers at your screen, telling you where to click and showing you exactly how to fix your issue. That is exactly what our cobots do. Our cobots can show you onscreen instructions to guide you to fix the issues.For example - Unwanted add-ins are one of the top reasons why outlook could be slow. Different add-ins could be used by different project teams for their official requirement. So this issue can not be resolved automatically, as the user has to determine which add-ins are important and which ones are not. Here Anakage CoBots can tell users that add-ins are the reason behind their Outlook Latency, detect the probable non-standard add-ins and can guide the users to remove the unnecessary ones
Support all applications under the sun
Anakage cobots can provide in-app guidance on top of any application without needing any kind of integration or code changes in the base application. A myriad of applications including (but not limited to) Microsoft applications, ERP suites (SAP, Dynamics, Epicor, Oracle), and SasS applications (Salesforce, Servicenow) are supported. Using our click and publish platform these guides can be created easily.
Do not reinvent the wheel
Technologies like Powershell, VBScript, WMI, and command-line are powerful automation tools. Our cobots can reuse them to take advantage of the mature technologies to do tasks. If your team is already comfortable using certain technologies, you can reuse them within our tool.
Deploy as you want
Our cobots can be hosted in an online self-service portal from where they can be downloaded and run, even if you don’t have admin rights. It can also be hosted inside a desktop self-service application which could be installed on all user machines.
Reuse hundreds of out of the box cobots
We have repository of hundreds of reusable cobots in common categories like Outlook, Skype, Internet and Printer. After testing and few customizations based on your environment they can be deployed. These cobots range from one click fixes to multi step cobots.
Reinforce your security layers
Our web-based cobots follow standard security protocols, support HTTPS ports and are digitally signed to ensure that they are tamper-proof.
Personalize with your corporate themes
Our Self Service application comes in multiple themes and can be customized for corporate branding requirements. Administrators can customize various parts of the application like the company logo, colours, header images, and contact information.
Integration with other tools
Our platform can be integrated with multiple tools that you use in your IT Support workflow. The self-service portal can host your chatbots or native mechanisms to create tickets. In cases that are not self-serviceable, the cobots can redirect users to ticketing tools and assist them with incident logging.
Analytics and Reporting
Our admin console enables a 360-degree view of your organizational IT. IT admins can get holistic insights into the performance by monitoring in real-time with various charts and data points. It enables a bird-eye view of granular data like the number of visitors, who is using what, at what point in cobots users are exiting, how much time they are taking to resolve the issues, and how many problems are resolved, what are the user feedbacks, etc.
List of reusable cobots
List of standard cobots which can be readily used in any environment after few customizations based on cause and fix in your environment. These cobots are lightweight applications (exes) and can be hosted on self service portal or desktop application and can be run to fix the issues.
Speed Up Your Outlook
It guides you to start Outlook in a safe mode. It prompts you to uninstall redundant Add-ins and create profile if nothing solves.
Instant Search Option And Indexing
This solution helps when MS Outlook Instant Search option and indexing is not working on windows.
Create A New PST File
This solution helps you to create a new PST file to save space on the mail server.
Excel Attachments Not Opening In Outlook
Solution to correct Outlook not opening attachments.
Create A New Profile In Outlook
Solution for Outlook error Cannot open default email folder.
Outlook Error Cannot Open Default Email Folder
This solution helps you to modify a setting in outlook.exe property dialog box.