A self-service portal is a platform that has self-service or self-help solutions that enables the consumer to request services, find information, and resolve issues. As per Gartner majority of the Read more…
Introduction Mac self service application is made for enterprises, wanting to empower their Mac users to self-resolve issues thereby reducing employee downtime and workload of IT Help Desk . It Read more…
Planning Service Desk Automation While considering Service Automation one of the key things to consider is how to reduce the cycle of Incident to Problem Management and Change Management thereafter Read more…
Automation is the key. The millennial employee workforce prefers self-service for common occurring issues before reaching out to the Service Desk agent. As per Gartner 40% of incidents are self Read more…
Introduction Anakage Proactive CoBot component is a lightweight application which is installed on end points to resolve end-point issues proactively with no user intervention. Proactive cobot is implemented as a Read more…
The Scenario The company has geographically dispersed locations with multiple facilities in a city with different language users, say for example: Bangalore office: Building 1 Building 2 Tokyo office: Building Read more…
For many organizations the conventional way of solving any IT problem is to respond to clients or users after it arises. But even if the support service is well defined and Read more…
Most Technology consultants including myself and AI/ML service providers for over a decade have spear headed Digital Transformations with IoT, Cognitive AI/ML and Automation driven technology initiatives so much so Read more…
Being more efficient in the workplace really comes down to being more efficient with your time. And spending time on just organizing different contents shouldn’t be a wise thing to Read more…
Please use this step by step guide for Server deployment of Anakage – Download all the stuff you will need – The latest java versions both 32/64 bit from http://www.oracle.com Read more…
