Empower your User and IT Help Desk
Combine Digital adoption with Automation to reduce Incidents and Service Requests at source
Improve User Digital adoption and automate IT Help Desk tasks
Anakage End User Support Automation platform for IT Help Desks enables Enterprise IT to reduce support tickets at source, improve end point compliance, accelerate onboarding and help users self service and digitally adopt applications.
Reduce User Onboarding time on applications by 75%
The complexity and number of applications coupled with users are increasing in enterprises. Reduce Application training and support burden by improving digital adoption of applications by users.
Reimagine End User Support Automation with Anakage Platform
Enable users resolve technical and application usability issues with Self Service CoBots
Eliminate system and end user incidents before these even get logged in your ITSM tool. Agentless and Agent based CoBots are accessible via multiple channels like ITSM, Self-Service Portal, ChatBots and Laptops/Desktops. CoBots guide users step by step inside live applications and execute technical fixes even those that require Admin rights for installing preapproved softwares or failed patches.
Silent detect and fix End point issues with Proactive CoBots
Proactive CoBots are agents running at end points that detect, act and report. The engineer can update the actions and invoke these actions from Admin portal without taking remote control of the machine. These actions could include prompting the user on screen with "In moment" surveys, portal registrations, pending mandatory trainings, onboarding checklist, running silent actions or user guidance flows.
Enable Users to easily access CoBots from Portal, ChatBot and Laptop
40% of users' issues on systems and applications are self-serviceable. Anakage's platform makes Self-Service easy with CoBots that can be accessed from its modular platform with easy to deploy ChatBots, ITSM tool integrations, Self-Service portal, and Desktop application modules.
Empower IT Help Desk engineers to monitor and act proactively
IT Help Desk engineers who are Operators of the Platform can monitor end points to identify issues proactively and instruct Proactive CoBots to execute actions on target end points. Your engineers could use multiple programming languages like VB script, Powershell or configure CoBots for such actions using Platform's graphical authoring suite without requiring scripting skills.
Ensure end point Compliance as per your Security Policies
Due to various government and enterprise regulations and growing Cyber threats it is critical to ensure prompt remediation of non compliant endpoints owing failed patching, physical asset verification, unapproved software, stopped essential services, overwritten standard settings etc. With Anakage platform you can choose between Agentless and Agent based modules to automate non compliance remediation using a combination of silent or user initiated actions.
Discover, measure, and improve with Analytics and Reporting
Majority of automation initiatives including self-service fail because of the perception that it is one time activity. Whereas, having the tool is just the start of continuous improvement of keeping the self-help and self-heal automation solutions relevant with time. Anakage platform helps you through this journey with automated Customer Success Reports and identify new solutions to be added to the platform as per your changing incident volume drivers.
Watch an introduction on how you can reduce User tickets and improve user productivity using our End User Support Automation Platform for IT Service Desk.
What are our users saying?
Users are center piece of all what we are doing and all of our workflows are based on the assumption that they will use it to become more productive. We thrive because users love our technology.
"Good and quick response by the technology team."
"Within minutes my Outlook issue of not able to send Skype invites have been solved."
Wonderful and Self explanatory.
Very quick support and resolve the problem quickly.
Great Self Help. No need to contact IT and wait for their help.
Quick response and resolution of Issue. Appreciate the Solution.