40% of users like to try out to solve the problem themselves before reaching service desk. This number will increase as the average age of workforce is decreasing. Planning the Read more…
We are very proud to be awarded ISO:IEC 27001:2013 certification, an internationally recognized standard that ensures that the quality management system is process oriented, and specifically built to the needs Read more…
The ability to create product tours on any kind of application (online/offline) is one of the core component of Anakage platform and it differentiates it from our competitors. For online Read more…
As a service desk agent while solving user issues many a times you wished you could have gone deeper to understand root cause, but did not due to lack of Read more…
Automation is one of the key technology trends that is here to stay and it is poised to change the way we work or live. Artificial Intelligence, Machine Learning, Bots, Read more…
Traditional IT was perceived as cost center. Their main aim was to maintain the running systems and make sure it does not break. If and when things break they would Read more…
To reduce service desk ticket is a high priority item for any one in business. Automation is one of the way to handle it. OEMs are also improving but still Read more…
To Protect against phishing is one of the mandatory things which is in the priority list of any organization. We will take you through some of the top tools you Read more…
The best of the emerging trends have been chosen and the path has been laid out for the onset of a new promising era of digital transformation and 2018 is Read more…
Self Service Automation is one of the key trends that is being adopted to automate IT Service Desk. World is closer to technology than it was ever before and the Read more…
