Introduction The Gartner IT Symposium/Xpo 2024 is not just an event for executives and tech giantsāitās designed for everyday IT professionals ready to tackle real-world challenges and drive positive change. Whether you manage infrastructure, handle cybersecurity, or lead a small team, your role is essential in making technology work for Read more…
Integrating ServiceNow with Anakage Cobots can significantly enhance IT Service Management (ITSM) capabilities, making processes more efficient and user-friendly. Streamlining ITSM with ServiceNow and Anakage Cobots promotes self-service, automates routine tasks, and ensures comprehensive tracking and documentation of user interactions. Below are three types of integration with ServiceNow: Pre-Ticket Creation Read more…
Digital friction can significantly impact the employee experience. Understanding and addressing digital friction is crucial for enhancing productivity and satisfaction. With the rise of remote work and flexible schedules, it has become crucial for organizations to eliminate digital friction and provide employees with a seamless digital experience. In this article, Read more…
Introduction In the ever-evolving landscape of IT service management, the concept of “Shift Left” has emerged as a game-changer. The idea is simple yet transformative: empowering end users to solve their IT Helpdesk issues quickly and efficiently without extensive IT support. One pioneering company leading this shift is Anakage, whose Read more…
In today’s ever-evolving cybersecurity landscape, organizations face the daunting task of protecting their endpoints from advanced threats effectively with powershell. With the proliferation of attacks and the increasing complexity of networks, it has become imperative to have robust endpoint detection and response mechanisms in place. In this blog post, we Read more…
Introduction As the storm clouds of a potential recession gather on the horizon, IT leaders find themselves at the helm, steering their organizations through choppy waters. With a blend of strategic vision, adaptability, and a touch of creativity, IT leaders can guide their IT departments to survive and thrive during Read more…
Asset verification is a crucial process for any business or organization, but it can be time-consuming and costly. That’s where verified asset management comes in. By using automated tools and streamlined processes, businesses can cut costs and increase efficiency when it comes to verifying their assets. Learn more about this Read more…
Tired of having to choose between flexibility and security? Remote Desktop or End User Support automation Solutions could be the answer to your problems. Since there is no magical one-shot solution for all organizations, read through this comprehensive comparison to make the best choice for your unique business needs. By Read more…
A self-service portal is a platform that has self-service or self-help solutions that enables the consumer to request services, find information, and resolve issues. As per Gartner majority of the organizations fail to implement Self-Service successfully even when up to 40% of the issues can be self-resolved. Problem with self-service? Read more…
Most Technology consultants including myself and AI/ML service providers for over a decade have spear headed Digital Transformations with IoT, Cognitive AI/ML and Automation driven technology initiatives so much so that clients now itch to get these technologies into their portfolio of IT Services including Service Desk Automation to create Read more…