Introduction As the storm clouds of a potential recession gather on the horizon, IT leaders find themselves at the helm, steering their organizations through choppy waters. With a blend of strategic vision, adaptability, and a touch of creativity, IT leaders can guide their IT departments to survive and thrive during Read more…
Asset verification is a crucial process for any business or organization, but it can be time-consuming and costly. That’s where verified asset management comes in. By using automated tools and streamlined processes, businesses can cut costs and increase efficiency when it comes to verifying their assets. Learn more about this Read more…
Tired of having to choose between flexibility and security? Remote Desktop or End User Support automation Solutions could be the answer to your problems. Since there is no magical one-shot solution for all organizations, read through this comprehensive comparison to make the best choice for your unique business needs. By Read more…
A self-service portal is a platform that has self-service or self-help solutions that enables the consumer to request services, find information, and resolve issues. As per Gartner majority of the organizations fail to implement Self-Service successfully even when up to 40% of the issues can be self-resolved. Problem with self-service? Read more…
Most Technology consultants including myself and AI/ML service providers for over a decade have spear headed Digital Transformations with IoT, Cognitive AI/ML and Automation driven technology initiatives so much so that clients now itch to get these technologies into their portfolio of IT Services including Service Desk Automation to create Read more…
We are very proud to be awarded ISO:IEC 27001:2013 certification, an internationally recognized standard that ensures that the quality management system is process oriented, and specifically built to the needs of our customers. With the certification, we underline the high quality standards, and their performance for our customers and partners. Read more…
The ability to create product tours on any kind of application (online/offline) is one of the core component of Anakage platform and it differentiates it from our competitors. For online product tours there are many open source libraries available. One of them is Hopscotch , a framework by Linkedin to make it Read more…
Traditional IT was perceived as cost center. Their main aim was to maintain the running systems and make sure it does not break. If and when things break they would treat that as ticket and make sure it is fixed. With organisations being digitized their role is expanding. They are Read more…
The best of the emerging trends have been chosen and the path has been laid out for the onset of a new promising era of digital transformation and 2018 is predicted to be the rapid transition year for the IT industry since its dawn. Here are some of the latest Read more…
Self Service Automation is one of the key trends that is being adopted to automate IT Service Desk. World is closer to technology than it was ever before and the importance of self service automation is no more argued. Who would mind using it if it reduces time to wait, Read more…