The feature-loaded Microsoft Excel is sometimes prone to issues like latency when opening a file, freezing, delayed response, and sometimes even ‘no response’. However, optimizing its performance is possible by Read more…
Automate issue resolution as soon as a ticket gets logged Most of the times the users do not self service in spite of having self-service options provided by ITSM and Read more…
Tired of having to choose between flexibility and security? Remote Desktop or End User Support automation Solutions could be the answer to your problems. Since there is no magical one-shot Read more…
Many organizations in spite of having a self service password reset web portal continue to witness Password reset tickets as a major chunk of the help desk incidents and SRs . Read more…
Microsoft Outlook and Windows 10 are one of the widely used email clients and the OS in Enterprises. We find numerous KB articles and support forums for issues related to Read more…
Let us start by understanding the security considerations when trying to run PowerShell script for automation. In spite of various execution policies, there is a significant increase in malicious use Read more…
Introduction Anakage is an end-user support automation platform which empowers the Shared Services Center or NOC Model automation using the concept of Multi-tenancy. It is a smarter way of handling Read more…
What if you have been adopting the service desk automation and you find that it is still not giving you a much ROI ? What if the users are not Read more…
The Point of Sale (POS) refers to the area of a store where customers can pay for their purchases. The term is normally used to describe systems that record financial Read more…
In a perfect world of IT Help Desk Automation all software issues will be either fixed manually or detected and proactively eliminated. Most of the top call volume driver issues Read more…