Introduction End point Non-Compliance detection & auto-remediation app is a Windows OS client-server application where compliance criteria across multiple Agents installed at end points can be monitored and any deviation rectified automatically. All detected non-compliance and remediation status across multiple Products is reported in one single view providing Enterprise wide Read more…
Tired of having to choose between flexibility and security? Remote Desktop or End User Support automation Solutions could be the answer to your problems. Since there is no magical one-shot solution for all organizations, read through this comprehensive comparison to make the best choice for your unique business needs. By Read more…
Microsoft Outlook and Windows 10 are one of the widely used email clients and the OS in Enterprises. We find numerous KB articles and support forums for issues related to Microsoft Outlook. However, what if we can automate many of these solutions in Windows 10 Outlook problems with few simple Read more…
Let us start by understanding the security considerations when trying to run PowerShell script for automation. In spite of various execution policies, there is a significant increase in malicious use after PowerShell usage became open source in 2016. A Lab report from McAfee reported that PowerShell malware increased by 432 Read more…
Introduction Anakage is an end-user support automation platform which empowers the Shared Services Center or NOC Model automation using the concept of Multi-tenancy. It is a smarter way of handling IT Service Desk Automation. Let us see How. How? Multi-tenancy is a software architecture where a single instance of software Read more…
What if you have been adopting the service desk automation and you find that it is still not giving you a much ROI ? What if the users are not using the self help options to resolve issues and the tickets are getting piled up on Engineer’s account? Gartner research Read more…
The Point of Sale (POS) refers to the area of a store where customers can pay for their purchases. The term is normally used to describe systems that record financial transactions. This could be an electric cash register or an integrated computer system which records the data that comprises a Read more…
In a perfect world of IT Help Desk Automation all software issues will be either fixed manually or detected and proactively eliminated. Most of the top call volume driver issues (incidents/service requests) are owing to organization specific custom workflows, user and usability related issues which cannot be always handled with Read more…
A self-service portal is a platform that has self-service or self-help solutions that enables the consumer to request services, find information, and resolve issues. As per Gartner majority of the organizations fail to implement Self-Service successfully even when up to 40% of the issues can be self-resolved. Problem with self-service? Read more…
Introduction Mac self service application is made for enterprises, wanting to empower their Mac users to self-resolve issues thereby reducing employee downtime and workload of IT Help Desk . It is an offline application installed on MAC machines with a searchable user interface for users to search and run solutions Read more…