A self-service portal is a platform that has self-service or self-help solutions that enables the consumer to request services, find information, and resolve issues. As per Gartner majority of the organizations fail to implement Self-Service successfully even when up to 40% of the issues can be self-resolved. Problem with self-service? Read more…
Introduction Mac self service application is made for enterprises, wanting to empower their Mac users to self-resolve issues thereby reducing employee downtime and workload of IT Help Desk . It is an offline application installed on MAC machines with a searchable user interface for users to search and run solutions Read more…
Planning Service Desk Automation While considering Service Automation one of the key things to consider is how to reduce the cycle of Incident to Problem Management and Change Management thereafter without compromising quality. Problem Management Let’s narrow down key tasks of Problem Management in End User Support space which are Read more…
Automation is the key. The millennial employee workforce prefers self-service for common occurring issues before reaching out to the Service Desk agent. As per Gartner 40% of incidents are self serviceable, yet most organizations fail in implementations. There are several external effects including decreased revenue, poor customer satisfaction, even declination Read more…
Introduction Anakage Proactive CoBot component is a lightweight application which is installed on end points to resolve end-point issues proactively with no user intervention. Proactive cobot is implemented as a service that detects and silently remediates issues at end points. Beyond maintaining standard system settings & services in running condition, Read more…
The Scenario The company has geographically dispersed locations with multiple facilities in a city with different language users, say for example: Bangalore office: Building 1 Building 2 Tokyo office: Building 3 Building 4 Madrid office: Building 5 Building 6 With a workforce of over hundreds of thousands, serving customers across Read more…
Being more efficient in the workplace really comes down to being more efficient with your time. And spending time on just organizing different contents shouldn’t be a wise thing to do. Anakage’s Self Service Portal Management system is here to help you out: it helps to create and manage custom Read more…