For many organizations the conventional way of solving any IT problem is to respond to clients or users after it arises. But even if the support service is well defined and works seamlessly, it is often time consuming and may not serve desirable user experience. Instead, imagine if you could solve Read more…
To reduce service desk ticket is a high priority item for any one in business. Automation is one of the way to handle it. OEMs are also improving but still tickets are not going down. In this post we will understand how we reduced password reset tickets by utilizing our Read more…
CFOs and CIOs of most organizations begin their ERP implementations with the expectations that their businesses will be transformed along the way. Using the power and flexibility of ERP systems such as SAP, Oracle, Microsoft Dynamics and Tier II ERP software, executives expect material cost improvements to their supply chains, more effective interactions Read more…
The IT Service Desk department at a MNC, with 200,000 global users spread geographically was looking at challenges of non-linear growth. The employees of the company, mostly tech-savvy, having immense respect for their time, wait to be serviced by tech support team while a few enterprising ones will read the Read more…