Many organizations in spite of having a self service password reset web portal continue to witness Password reset tickets as a major chunk of the help desk incidents and SRs . All this in spite of email reminders and AD prompts on user screens. There has to be a better way Read more…
Microsoft Outlook and Windows 10 are one of the widely used email clients and the OS in Enterprises. We find numerous KB articles and support forums for issues related to Microsoft Outlook. However, what if we can automate many of these solutions in Windows 10 Outlook problems with few simple Read more…
Let us start by understanding the security considerations when trying to run PowerShell script for automation. In spite of various execution policies, there is a significant increase in malicious use after PowerShell usage became open source in 2016. A Lab report from McAfee reported that PowerShell malware increased by 432 Read more…
Introduction Anakage is an end-user support automation platform which empowers the Shared Services Center or NOC Model automation using the concept of Multi-tenancy. It is a smarter way of handling IT Service Desk Automation. Let us see How. How? Multi-tenancy is a software architecture where a single instance of software Read more…
What if you have been adopting the service desk automation and you find that it is still not giving you a much ROI ? What if the users are not using the self help options to resolve issues and the tickets are getting piled up on Engineer’s account? Gartner research Read more…
The Point of Sale (POS) refers to the area of a store where customers can pay for their purchases. The term is normally used to describe systems that record financial transactions. This could be an electric cash register or an integrated computer system which records the data that comprises a Read more…
In a perfect world of IT Help Desk Automation all software issues will be either fixed manually or detected and proactively eliminated. Most of the top call volume driver issues (incidents/service requests) are owing to organization specific custom workflows, user and usability related issues which cannot be always handled with Read more…
A self-service portal is a platform that has self-service or self-help solutions that enables the consumer to request services, find information, and resolve issues. As per Gartner majority of the organizations fail to implement Self-Service successfully even when up to 40% of the issues can be self-resolved. Problem with self-service? Read more…
40% of users like to try out to solve the problem themselves before reaching service desk. This number will increase as the average age of workforce is decreasing. Planning the self-service portal properly will make sure it is accessible when users need it most thus reducing more tickets. On the Read more…
We are very proud to be awarded ISO:IEC 27001:2013 certification, an internationally recognized standard that ensures that the quality management system is process oriented, and specifically built to the needs of our customers. With the certification, we underline the high quality standards, and their performance for our customers and partners. Read more…