Automation is one of the key technology trends that is here to stay and it is poised to change the way we work or live. Artificial Intelligence, Machine Learning, Bots, Devops – everything is getting so much attention. Only way to deal with it is embrace it or become outdated. Read more…
Traditional IT was perceived as cost center. Their main aim was to maintain the running systems and make sure it does not break. If and when things break they would treat that as ticket and make sure it is fixed. With organisations being digitized their role is expanding. They are Read more…
Self Service Automation is one of the key trends that is being adopted to automate IT Service Desk. World is closer to technology than it was ever before and the importance of self service automation is no more argued. Who would mind using it if it reduces time to wait, Read more…
In Desktop and End User Support Automation journey deploying Self Service for Users is first step. It will not succeed until you analyse the data this program is generating and make informed changes for better results. In this post you will learn how use analytics data. Data is collected when Read more…
Rotary Club of Delhi South is one of the premier clubs of Rotary District 3011 of Rotary International, with over four decades of Community Service. The Club has served the community in countless ways covering widespread social and humanitarian needs. To enable the youth to acquire suitable skills which would Read more…
In Windows 10 many items has been moved from control panel to Settings. In continuation from this blog post here are shortcuts to start few of the settings windows – Category Setting Item name Shortcut access key System Display ms-settings:display Taskbar ms-settings:taskbar Notifications & actions ms-settings:notifications Apps & features Battery Read more…
Microsoft Lync and Outlook are few of the most frequently used tools in business setup. The support desk gets frequent calls related to these applications like – Not able to schedule lync meeting from outlook Skype popping-up again and again for password Lync or Skype not working Unable to find Read more…
“In application technology” which is core of our offering is not a new thing. Many companies like Facebook, LinkedIn, Google, Salesforce use it in some form or other. Likes of Microsoft have also tried it with not so good reception by users that they ultimately sunset the product. 3 kinds Read more…
Most of the ERP systems are complicated and difficult to understand. End user training is often most under valued part of a ERP system implementation. There are much talked cases about ERP failure caused due to bad training. One of the example is Lumber Liquidators where profit dropped by 45% Read more…
CFOs and CIOs of most organizations begin their ERP implementations with the expectations that their businesses will be transformed along the way. Using the power and flexibility of ERP systems such as SAP, Oracle, Microsoft Dynamics and Tier II ERP software, executives expect material cost improvements to their supply chains, more effective interactions Read more…