Further to this blog post where we discussed 13 points to think about during your automation journey, the foremost of them was understanding the importance of data. In this post, we will discuss how to use data to decide ROI and roadmap for your IT Automation journey. We will start Read more…
What is Remote Service Desk Automation? On average, internal support teams receive 492 tickets per month. When your company has downtime, or even worse, a half-day outage, the number of support tickets skyrockets. It’s no surprise that organizations take an average of 24.2 hours to respond to an internal support Read more…
A poorly managed IT Help desk could end up causing more harm than good, resulting in failed ROI. Choosing the right cost-optimal solution to mitigate end-used IT issues can prove to be challenging. For instance, among the IT help desk tickets, hardware issues have been on the top of the ITSM ticket Read more…
Automate issue resolution as soon as a ticket gets logged Most of the times the users do not self service in spite of having self-service options provided by ITSM and Self-Service. This leads to loss of employees and IT Help Desk engineer’s productivity stealing time away from activities which have Read more…
Microsoft Outlook and Windows 10 are one of the widely used email clients and the OS in Enterprises. We find numerous KB articles and support forums for issues related to Microsoft Outlook. However, what if we can automate many of these solutions in Windows 10 Outlook problems with few simple Read more…
The Point of Sale (POS) refers to the area of a store where customers can pay for their purchases. The term is normally used to describe systems that record financial transactions. This could be an electric cash register or an integrated computer system which records the data that comprises a Read more…
Introduction Mac self service application is made for enterprises, wanting to empower their Mac users to self-resolve issues thereby reducing employee downtime and workload of IT Help Desk . It is an offline application installed on MAC machines with a searchable user interface for users to search and run solutions Read more…
Planning Service Desk Automation While considering Service Automation one of the key things to consider is how to reduce the cycle of Incident to Problem Management and Change Management thereafter without compromising quality. Problem Management Let’s narrow down key tasks of Problem Management in End User Support space which are Read more…
Automation is the key. The millennial employee workforce prefers self-service for common occurring issues before reaching out to the Service Desk agent. As per Gartner 40% of incidents are self serviceable, yet most organizations fail in implementations. There are several external effects including decreased revenue, poor customer satisfaction, even declination Read more…
Introduction Anakage Proactive CoBot component is a lightweight application which is installed on end points to resolve end-point issues proactively with no user intervention. Proactive cobot is implemented as a service that detects and silently remediates issues at end points. Beyond maintaining standard system settings & services in running condition, Read more…