Improve Digital Adoption, Automate End User Support
Manage those endless support tickets. Anakage End User Support Automation platform enables end-user self-service and thus helps IT Help Desks to reduce support tickets at the source.
WHITEPAPER x CIO
Challenges and Best practices in End User Support Automation
AUTOMATION is critical in today’s world — it helps companies boost productivity at a time of increased business disruptions and rising customer demands.
“Anakage Cobots offer self-heal, auto noncompliance remediation, and interactive guidance to end users in live applications.
Additionally, they enable automated technical fixes where applications self-heal themselves.”
Learn how Cobots can:
- Reduce up to 50% of end-user tickets
- Improve endpoint compliance
- Reduce up to 75% of on-boarding time
- Help end users digitally adopt applications
- Reduce up to 80% of manual remediation
Anakage products helped our business retain existing clients, win new
clients, and reduce costs, and we as an MSP benefit with strong
ROI and cost effectiveness.
Associate Director of Automation at CMS IT Services
In less than three months after deployment, proactive and selfhelp solutions eliminated manual resolutions, reducing the
time and efforts of service desk engineers on around 1,000
incidents per month.
Vice President and Head of Technology and Operations at Birlasoft
Watch this video to get a glimpse of who we are and what we do
The Challenges of End-user Support Automation
Over the last several years, more companies have adopted automated user support as they strive to maximize productivity and efficiency. But end-user support automation is often extremely challenging. Many busy IT decision-makers have limited time to conceptualize and drive an automation program. They find current marketplace end-user support automation tools to be clunky and inefficient.
This whitepaper shows how in today’s competitive business world, companies need automation so they can boost productivity. IT leaders need an automation solution that produces real results. Through self-service automation, Anakage Cobots can help transform organizations.
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