What is a Knowledge Management System?

A knowledge management system (KMS) is a technology platform that enables organizations to efficiently gather, organize, and disseminate information and expertise among employees, partners, and customers. By harnessing the knowledge and experience of staff, the goal of a KMS is to enhance organizational performance.

Types of Knowledge Management Systems

There are several different types of knowledge management systems that organizations can use, each with its own set of features and capabilities. Some common types of KMS include:

Knowledge Management System



Document management systems: These systems are used to store, organize, and share documents such as reports, proposals, and technical specifications. They often include tools for version control, collaboration, and access permissions.

Collaborative platforms: These systems are designed to facilitate communication and collaboration among employees. They may include tools such as forums, chat rooms, and wikis, and can be used to share information and knowledge in real time.

Expertise locator systems: These systems are designed to help organizations identify and locate individuals within the organization who have specific areas of expertise. They may include a directory of employees, along with their skills and experience, and can be used to find the right person to answer a question or solve a problem.

Learning management systems: These systems are designed to support employee training and development. They can include features such as course management, testing and certification, and tracking of employee progress.

Business intelligence systems: These systems are designed to help organizations make better decisions by providing access to data and analytics. They can be used to identify trends, patterns, and opportunities, and can support decision-making processes by providing relevant information and knowledge.

Artificial intelligence-based Knowledge Management System: These systems use AI technologies like natural language processing and machine learning to automate knowledge management processes. They can help in organizing, searching, and distributing knowledge in an efficient and effective way.

Overall, the type of Knowledge Management System an organization chooses will depend on its specific needs and goals.

Problems faced by IT departments while implementing KMS

IT departments may face several challenges when creating a Knowledge Management System (KMS). Some of these challenges may include the following:

Determining the scope and objectives of the knowledge management platform: IT departments need to define what information will be included in the KMS, as well as the goals and purpose of the system. Some of the common problems faced are:

Data Integration: IT departments need to identify and collect relevant data from various sources, and then integrate it into a single KMS.

User Adoption: IT departments need to ensure that employees are willing to use and contribute to the knowledge management platform. This can be a challenge, especially if employees are used to using other tools or methods to access information.

Data Maintenance and Updating: Knowledge management platform data needs to be kept up to date and accurate, which requires ongoing effort and resources.

Search and Retrieval: IT departments need to develop an effective search and retrieval mechanism to make it easy for employees to find the information they need.

Security and Privacy: IT departments need to ensure that the knowledge management platform is secure and that confidential information is protected.

[ Also Read: Multilingual Content Management System for a Luxury German multinational automotive company’s Service desk – A Case Study

Importance of Knowledge Management System platform for enterprises and small businesses

A knowledge management system (KMS) is an important tool for both enterprises and small businesses. It can help organizations to collect stores effectively and share information and knowledge amongst its employees, partners, and customers.

For enterprises, a Knowledge Management System can be especially useful in large, complex organizations with a diverse range of employees and departments. It can help to improve collaboration and knowledge sharing among employees, which can lead to improved performance, increased productivity, and a more highly skilled workforce.

A knowledge management platform can also be used to support decision-making and problem-solving by providing access to relevant information and knowledge.

For small businesses, a knowledge management platform can be particularly valuable for helping to manage growth and change. As small businesses evolve and expand, it can be challenging to keep track of important information and knowledge. A knowledge management platform can help to ensure that key information is easily accessible and that employees can share and collaborate on information and knowledge as needed.

In both cases, Knowledge Management Systems can help organizations to be more efficient, effective, and competitive. By making the most of the knowledge and expertise of employees, a Knowledge Management System can help organizations to improve organizational performance and make better decisions. Additionally, as the business environment is becoming more and more complex, having an enterprise knowledge management system in place can help organizations to be more agile and responsive to changing market conditions.

How to Build an Effective Knowledge Management System


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Building an effective knowledge management system (KMS) requires careful planning and execution. Here are some steps that organizations can take to build an effective Knowledge Management System:

  1. Identify key stakeholders: Identify the key stakeholders, including employees, managers, and customers, who will use the Knowledge Management System. Conduct surveys or interviews to understand their needs, goals, and expectations.

  2. Choose the right technology: Select the appropriate KMS technology that meets the organization’s needs. Consider factors like the types of knowledge to be managed, the number of users, and the level of collaboration required. On average, organizations use 2-3 KMS technologies.

  3. Implement the Knowledge Management system (KMS): Set up the KMS and train employees on how to use it. Migrate existing knowledge into the system. On average, the implementation process takes 3-6 months.

  4. Develop a governance model: Develop policies, procedures, and guidelines for managing and maintaining the KMS. Establish guidelines for capturing, organizing, and sharing knowledge and for access controls, data quality, and retention. On average, it takes 1-2 months to develop a governance model.

  5. Promote and encourage usage: Communicate the benefits of the KMS to employees, provide training and support, and recognize and reward effective users. On average, organizations report a 60% increase in KMS usage after promoting and encouraging usage.

  6. Continuously evaluate and improve: Monitor usage, identify areas for improvement, and make updates and changes as needed. On average, organizations update their KMS every 12-18 months.

Overall, an effective enterprise knowledge management system can help organizations improve their efficiency and productivity. By following these steps, organizations can build a KMS that is well-suited to their needs and continually optimized for success.

Are you tired of disorganized and scattered organizational knowledge? Look no further than Anakage Multilingual Self-Service Portal Management. Our powerful platform allows you to capture easily, organize, and share knowledge among your employees.

Don’t just take our word for it; schedule a demo today and see for yourself how Anakage Knowledge System can revolutionize your organizational knowledge management. Our team of experts will be happy to walk you through the platform, answer any questions you may have, and show you how to get the most out of our system.


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