Transforming user experience with password reset automation  

In this world of digital security and user experience, the password reset process is one of the password security best practices and stands as a pivotal point where convenience meets robustness.

Picture this: An employee, fighting with frustration, strives to log into the company portal, only to encounter a barrier: they have been locked out due to their failure to update their password within the allotted time. This seemingly simple oversight has now escalated into a significant hurdle, obstructing their workflow and disrupting productivity.

Not only does this inconvenience the employee facing the login issue, but it also adds to the workload of the IT support desk, where a ticket for password reset must be processed.  

Not only does this inconvenience the employee facing the login issue, but it also adds to the workload of the IT support desk, where a ticket for password reset must be processed.  

The modern work landscape, characterized by remote work and cloud-based systems, renders traditional password reset methods inefficient.

The responsibility of remembering and updating passwords rests solely on employees, impacting their productivity and the corporation’s confidence in them.

IT help desks witness a significant portion, ranging from 20-50%, of tickets raised for password resets, highlighting the urgent demand for innovative automation solutions to enhance the password reset experience and ensure seamless, secure authentication.

Solutions present in the market

We have talked about the problems, now let’s see what solution we currently have for this problem. In the current scenario, we can face this problem using 3 techniques, that are :

1.Active Directory Task Automation

2.Self Service Password Reset Portal (SSPR)

3.Password Coaxing

Let’s talk about all the above in detail –  

Active Directory task automation –

Active Directory (AD) enhances security and efficiency by enabling automated password generation and distribution to employees via email or messaging at defined intervals.

Implementation involves delegating appropriate permissions within AD and scheduling script execution using Windows Task Scheduler. It is important to note that AD task automation limits execution to internal servers and cannot be executed on third-party servers.

Self-Service Password Reset Portal (SSPR) –

SSPR portals offer secure and user-friendly password reset options, eliminating the need for IT assistance and enhancing productivity.

Authentication methods such as security questions, email verification, or SMS codes ensure robust identity verification, thereby promoting user autonomy in password management.

Integrating with existing identity management systems enables effective enforcement of password policies and auditing of password-related activities, thus strengthening security and user satisfaction.

Password Coaxing –

Password coaxing actively encourages employees to reset passwords voluntarily, often for security or compliance purposes, through reminders and notifications.

Transparent and respectful communication is essential, ensuring employees understand the reasons behind password resets and have secure channels for updates.

Companies provide support and guidance during the reset process, fostering a culture of security and collaboration while addressing coercion-related concerns.

Where to find these solutions?

Various avenues offer Self-Service Password Reset (SSPR) solutions, including technology companies specializing in cybersecurity and identity management.

Cloud service providers often integrate SSPR functionality into their platforms, catering to organizations with cloud-based infrastructure needs.

Consulting firms in IT security and enterprise software provide tailored SSPR implementations to meet specific client requirements.

Thorough research is vital to finding the best SSPR solution that aligns with an organization’s needs and budget constraints. Anakage Technologies Private Limited is one such provider offering comprehensive solutions at reasonable prices.

What solution are you in need of?

Tailoring password reset solutions depends on company size and budget allocation, pivotal for streamlining IT help desk operations.

Small companies (<100 employees) benefit from Self-Service Password Reset (SSPR) portals, promoting convenience and reducing support dependency.

Password coaxing ensures timely updates, a cost-effective measure, while larger enterprises require Active Directory (AD) task automation for efficient workforce management.

As companies grow, implementing both SSPR portals and AD automation optimizes costs, leveraging automation for specific subsets of employees.

This strategic approach enhances efficiency, reduces costs, and minimizes support dependency, fostering streamlined password management processes.

Is it worth to build the solutions on your own??

The estimated cost for a password reset can go up-to $70 that is what it will cost you about $70000 per year, if your company has 1000 employees.                        (source: blog.hypr.com)
Implementing password coaxing independently may cost anywhere from $50,000 to $70,000.(source: ChatGPT-4)
Automation of Active Directory tasks typically requires an initial investment ranging from $30000 – $50000.(source:GPT-4)

These figures actively represent the upfront expenses involved in building and integrating such solutions into a company’s infrastructure.

Additional costs are anticipated for maintenance and upgrades over time.

Opting for third-party vendors like Anakage can actively significantly reduce these expenses compared to developing solutions in-house.

Want to know more about Password Automation  and Schedule a demo – Anakage-SSPR