Further to this blog post where we discussed 13 points to think about during your automation journey, the foremost of them was understanding the importance of data. In this post, we will discuss how to use data to decide ROI and roadmap for your IT Automation journey. We will start Read more…
Automate issue resolution as soon as a ticket gets logged Most of the times the users do not self service in spite of having self-service options provided by ITSM and Self-Service. This leads to loss of employees and IT Help Desk engineer’s productivity stealing time away from activities which have Read more…
Most Technology consultants including myself and AI/ML service providers for over a decade have spear headed Digital Transformations with IoT, Cognitive AI/ML and Automation driven technology initiatives so much so that clients now itch to get these technologies into their portfolio of IT Services including Service Desk Automation to create Read more…