Revolutionizing Asset Verification: How One Client Transformed Their PAV Process with Anakage

In today’s fast-paced enterprise IT landscape, managing asset visibility and verification at scale is a persistent challenge. Manual processes, fragmented data sources, and lack of automation can lead to delayed audits, compliance risks, and financial losses. One of our enterprise leads came to Anakage facing exactly this scenario. What began as a conversation about inefficiencies soon turned into a journey of digital transformation — powered by smart automation, seamless integrations, and user-first design.

The Challenge: Delayed Processes, Disconnected Data

The client’s environment spanned thousands of IT and non-IT assets across various locations and user groups. But their asset management and Physical Asset Verification (PAV) processes were lagging behind. They faced four key issues:

• No Tool to Tag User and Location
  Without the ability to tie users to specific devices and locations, tracking asset ownership was fragmented and inconsistent.

• Extremely Long PAV Cycles
  Each PAV campaign took 6 to 8 months to complete, consuming massive effort across departments. Despite this, accuracy remained at just around 90%, with 10% of assets requiring manual follow-up and reconciliation.

• Asset Depreciation Without Timely Insight
  On average, 3–5% of assets depreciated every year, but without real-time verification, the organization lacked the visibility to manage replacements or upgrades effectively.

• Difficulty in Verifying Non-IT Assets
  Infrastructure items like servers, routers, and network devices were especially difficult to track, as they were not assigned to specific users — making verification more dependent on local teams and manual checks.

These challenges had a ripple effect — slowing down audits, introducing compliance risks, and creating data integrity issues across systems.

The Solution: Automated, Integrated, and User-Driven PAV

Recognizing the need for a scalable, intelligent solution, we worked closely with the client to design a customized strategy using the Anakage platform. Our goal was to make asset verification smarter, faster, and more accurate — while minimizing user effort and eliminating unnecessary manual work.

1. PAV Campaigns with Pre-Filled Data

We implemented PAV campaigns that auto-pulled device data from our lightweight agent installed on user machines. These campaigns were designed to pre-fill all relevant device information — such as serial number, hardware specs, and last usage — and then prompt users to verify or flag discrepancies. This approach reduced user fatigue while dramatically improving the quality of responses.

2. Multi-Level PAV Integrated with ServiceNow

The client was already using ServiceNow (SNOW) to manage their asset inventory. We built a multi-level verification flow integrated with SNOW, where each user could see a complete list of devices assigned to them — even if they had multiple systems. Users could easily confirm ownership or raise corrections directly through the campaign, with updates pushed back to SNOW in real-time.

3. Verification of Non-IT Assets with Role and Location Mapping

To address the complexity of verifying non-user-bound assets like servers and routers, we introduced location-based tagging and role-based access. This allowed site administrators or designated IT staff to verify infrastructure assets with precision.

The Outcome: Efficiency, Accuracy, and Confidence

The impact of this transformation was significant and immediate:

• Campaign duration dropped from 6–8 months to just a few weeks, enabling the client to conduct more frequent verification cycles — even quarterly — with less overhead.

• User participation increased significantly, thanks to simplified workflows and pre-filled data that made the verification process seamless and intuitive.

• Asset visibility improved across IT and non-IT categories, ensuring that no device was left unaccounted for — including infrastructure components previously difficult to track.

• Depreciation tracking became proactive, allowing IT and finance teams to plan replacements and upgrades more accurately, while ensuring compliance and optimal asset utilization.

• ServiceNow integration delivered real-time data alignment, eliminating manual updates and ensuring a single source of truth for asset records.

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Closing Thoughts

This client’s journey illustrates the value of combining automation with intelligence and empathy. At Anakage, we understand that enterprise IT teams don’t just need another tool — they need a platform that works with their existing systems, reduces manual burden, and delivers accurate, actionable insights.

Whether you’re dealing with asset sprawl, long PAV cycles, or gaps in infrastructure visibility, Anakage offers a unified solution that turns complexity into clarity.

Ready to transform your asset verification process?
Let’s talk about how we can help you simplify, automate, and accelerate PAV in your organization.