How to Use Search

Created On
Last Updated On
byDemo
You are here:
< All Topics

This knowledge base article is about understanding how admins can use search to get various analytics of users’ from the Admin dashboard.

Navigate to the “search” section in Admin Dashboard

1 – Login to Self-Help dashboard using super admin credentials

2 – Click on Dashboard

3 – Click on the “Self-Help” tab, select “Analytics” and then select “Search”

Search Analytics

The username and hostname are to be given to search the self-help analytics.

This section shows a detailed view of feedbacks, user, version, new visitors analytics –

  • User Name- Name of the user
  • Email- Email id of the user
  • Feedback- Feedback of the user
  • Facility- The name of the users’ group
  • Date– The date of the feedback or solution run
  • Hostname – Hostname of the user
  • Solution- Name of the Self-Help solution
  • Category- Category of the Self-Help solution
  • Last Step- Last step of the solution run by the user
  • Rating- Rating given by the user after the solution was run
  • Feedback- Feedback is given by the user
  • Response- Exit: If the user exited the solution before giving any feedback, the response is an exit; No: If the feedback given by the user after running the solution is no, the response is No; Yes: If the feedback given by the user after running the solution is yes, the response is Yes
  • Time Spent(Seconds)- The time of the solution run
  • Source- Offline: If the user ran the solution from the offline app, the source is offline; Online: If the user ran the solution from the online portal, the source is online
  • IP Address- IP Address of the user’s computer
  • Helper Status- Status of the helper app
  • Helper Message- Message of the helper app
  • Version- The version number of Offline application installed in the computer
  • Updated- True: The app version is updated on the computer; False: the app version is not updated on the computer
  • Last Activity– Date and time of the Last update Activity of Offline application

Note: All this information can be downloaded in Excel by selecting “CSV” on the top right side of the screen.

Table of Contents
}