Introducing “Anakage Certified Professional” program

As End User Support technology continues to advance, companies are always looking for ways to streamline processes and increase efficiency. Anakage has been at the forefront of this movement, our products and platform help companies save time and resources while improving overall productivity. As a result, the demand for Anakage products has grown significantly, and we recognize the importance of ensuring that our clients and partners have the necessary knowledge and skills to get the most out of our solutions.

To address this need, we are pleased to introduce the “Anakage Certified Professional” program. This program will provide end-user support professionals and IT service desk professionals with a comprehensive understanding of our products, from identifying automation candidates to planning and building solutions and managing ongoing maintenance and deployment. Through this program, participants will gain the expertise they need to maximize their ROI on Anakage products.

The certification program will include training provided by Anakage experts who have created this product followed by assessment. The content includes:

1. Introduction to Anakage
2. Phases of Anakage lifecycle
3. Anakage Value Proposition
4. Ticket Analysis Tool Training
5. Deployment and its phases
6. POC (Proof of Concept) importance
7. Modules of Anakage
8. Importance of end-user test machines
9. UAT and Production
10. Authentication Mechanisms
11. Importance of Project Plans
12. Importance of Stakeholders
13. User Adoption Plans
14. Requirement Format
15. Gathering Feedback (Admins/Users/Seniors)
16. Importance of admin rights
17. How to create new solutions and how to find the needed ones
18. How to change old solutions
19. How to give feedback and carry out UAT
20. Troubleshooting on end-user machines for actual problems
21. Pitfalls during pushing to machines / what things to double-check
22. Common jargons to ensure that all are on the same page
23. How to push
24. Deployment pitfalls
25. Importance of branding and themes
26. Importance of the security team
27. Standard documents set
28. Importance of documentation during deployment
29. Technical product walkthrough
30. Feature trainings – How to create a portal using CMS
31. Deployment sessions
32. Testing sessions
33. Common issues that come post-deployment

The “Anakage Certified Professional” program will provide participants with a formal training to ensure that they have the necessary skills and knowledge to support our products. This program will be instrumental in enhancing the quality of service provided to end-users and the efficiency of IT service desks. Additionally, partners can take advantage of this program to handle the complete cycle on their own and leverage automation more effectively.

We are excited to offer this program to professionals and partners who are eager to take their Anakage experience to the next level. With the “Anakage Certified Professional” program, participants can gain a competitive advantage in their current role and better position themselves for future opportunities.