Ensuring Accurate Time Synchronization in Pharmaceutical Manufacturing: A Case Study on Automating NTP Compliance

Ensuring Accurate Time Synchronization in Pharmaceutical Manufacturing: A Case Study on Automating NTP Compliance

In pharmaceutical manufacturing, precision is not optional—it is foundational. The quality of formulations, compliance with regulatory standards, and the integrity of batch production records all depend heavily on exact timing. A leading pharmaceutical company with over 5,000 production and Quality Control (QC) machines—each connected to specialized instruments—faced a critical challenge: ensuring time synchronization across all endpoints to meet strict manufacturing and compliance standards.

This blog post outlines the company’s journey from a manual timekeeping process to an automated, auditable, and standards-compliant solution using the Anakage platform. It highlights the challenges they faced, the solution deployed, and the operational improvements gained through this transformation.

The Importance of Time Synchronization in Pharmaceutical Operations

In any regulated environment, especially pharmaceuticals, time synchronization is critical. A few reasons why include:

• Manufacturing Precision: Certain formulations depend on precise timings for mixing compounds. Any drift in time between systems can result in dosage discrepancies or inconsistencies in product quality.
• Batch Traceability: Timestamp accuracy is essential in batch record keeping. Discrepancies in machine clocks can lead to unreliable audit trails, which are unacceptable under Good Manufacturing Practice (GMP).
• Regulatory Compliance: Agencies such as the FDA and global equivalents require audit-ready logs that are timestamped and accurate.
• Quality Control: QC machines often work in sequence with production instruments. Any time offset between them could invalidate test results or create ambiguity during root cause analysis.

Given these critical dependencies, the organization had historically relied on a manual system to synchronize machine clocks.

The Manual Timekeeping Process: Risks and Limitations

Until recently, the company’s time synchronization process was manual. Each bay or operational zone had a centrally mounted GPS-synchronized clock. Production and QC personnel were responsible for manually setting system clocks on their machines to match the displayed time.

However, this process had significant drawbacks:

• Human Error: Manual configuration led to inconsistencies. Even a 2–3 minute deviation between machines could introduce inaccuracies.
• Lack of Central Visibility: There was no way to track which machines were correctly synchronized and which were not.
• No Audit Trail: In an audit scenario, there was no centralized record of when and how time settings were changed or verified.
• Inefficiency: Manual processes consumed technician time and increased the burden on IT and production staff.

These limitations posed increasing risk as the scale of operations grew and regulatory scrutiny intensified.

Automating Time Synchronization with Anakage

Recognizing the need for a more robust and automated solution, the organization adopted the Anakage platform. The goal was to ensure all production and QC machines were:

• Synced with a centralized NTP (Network Time Protocol) server,
• Automatically corrected if deviations occurred beyond acceptable thresholds,
• And fully auditable with logs and reports.

The Anakage deployment provided a suite of capabilities tailored to meet the pharmaceutical company’s operational and compliance needs:

1. NTP Configuration Visibility

The platform provided an enterprise-wide report that identified:

• Whether each machine was configured to use an NTP server,
• The exact NTP server it was pointing to,
• Whether synchronization was currently active or had failed.

This visibility was crucial in identifying misconfigured systems or systems operating in isolation without a central time source.

2. Deviation Monitoring and Threshold-Based Correction

Anakage agents continuously monitored the time deviation of each machine against the NTP server. If a machine’s time deviated beyond a defined threshold (e.g., 1 second), Anakage could:

• Trigger an alert,
• Automatically correct the system time,
• Or escalate the issue via the ITSM platform for manual intervention, depending on predefined rules.

This ensured alignment of time across all systems without relying on human intervention.

3. Centralized Action Logs and Audit Reports

Every action performed—be it a check, a correction, or a failed attempt—was logged with timestamps, machine identity, and outcome status. These logs formed the backbone of audit readiness, supporting:

• Internal quality reviews,
• External regulatory audits,
• Root cause analysis (RCA) in the event of anomalies.

All data could be exported and archived in compliance with data integrity requirements such as ALCOA+ (Attributable, Legible, Contemporaneous, Original, and Accurate).

4. ITSM Integration for Digital Traceability

Anakage was integrated with the organization’s IT Service Management (ITSM) platform. This allowed automatic ticket creation for any time drift beyond acceptable limits or failed synchronization attempts. These tickets:

• Helped maintain a digital trail for compliance,
• Supported workflow escalation,
• And reduced manual effort in monitoring and intervention.

Through this integration, the organization fully digitalized a previously manual and error-prone process.

Results and Business Impact

The impact of the Anakage deployment was felt across multiple operational and compliance dimensions:

• Elimination of Manual Errors: Human error in time setting was eliminated across all bays and operational zones.
• Operational Efficiency: IT and production teams were freed from routine manual checks, allowing them to focus on value-added tasks.
• Audit Preparedness: The audit trail generated by Anakage aligned with pharma standards, simplifying both internal and external audits.
• Reduced Risk of Non-Compliance: Automatic correction and visibility into drift reduced the risk of deviations impacting product quality.
• Scalability: The solution scaled effortlessly with the company’s growing infrastructure.

Conclusion

In pharmaceutical manufacturing, time is more than just a metric—it is a critical control point. This case study illustrates how automating time synchronization across 5,000+ endpoints not only reduced risk and improved compliance, but also enhanced operational agility and audit readiness.

For organizations operating in regulated industries, modernizing foundational IT processes like time synchronization can yield significant dividends. With platforms like Anakage, what was once a tedious, error-prone task becomes a seamless, intelligent, and audit-ready process.

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