Microsoft Lync and Outlook are few of the most frequently used tools in business setup. The support desk gets frequent calls related to these applications like –

1. Not able to schedule lync meeting from outlook
2. Skype popping-up again and again for password
3. Lync or Skype not working
4. Unable to find the Presence in outlook

Other cases you can find at our website here. In many of these you need to find the Lync / Skype version and follow certain steps based on the version. Here is quick tip though remembering it could become cumbersome during actual call. You can find some information for Lync 2013 here

How to detect if Microsoft Lync 2013 is installed based on registry values?

How to open registry editor ?

1. Click Start
2. Either in the Run Box or Search box, type regedit and press Enter.
3. If prompted by User Account Control, click Yes
4. Registry editor will open as below

For 64 bit machines – 

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0\Registration\{0EA305CE-B708-4D79-8087-D636AB0F1A4D} – ProductName should be “Microsoft Lync 2013”

For 32 bit machines –

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\Registration\{0EA305CE-B708-4D79-8087-D636AB0F1A4D} – ProductName should be “Microsoft Lync 2013”

How to detect if Skype for business 2016 is installed –

For 64 bit machines – 

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\Registration\{03CA3B9A-0869-4749-8988-3CBC9D9F51BB} – ProductName should be “Skype for Business 2016”

For 32 bit machines –

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\Registration\{03CA3B9A-0869-4749-8988-3CBC9D9F51BB} – ProductName should be “Skype for Business 2016”

With Anakage intelligent support technology it is easier to detect these settings. You can create rules using GUI. You can know more about our offering for support systems. Send us a mail to enterprise@anakage.in to get a link containing the lightweight(3mb) exe to show you the concepts.