Anakage has implemented a self-service software installation process for a Japanese multinational conglomerate corporation, which has standardized the software deployment process and given end-users the ability to install pre-approved software without requiring the intervention of the IT Admin. Overview of the Company This Japanese multinational conglomerate, incorporated in 1946, is Read more…
With a rise in Remote work conditions, manual physical asset verification has become complex and inefficient. Furthermore, with attrition and dependency on physical labor, timely physical asset verification has become almost impossible to achieve. The need for Asset verification All enterprises conduct periodic physical Asset Auditing of their IT Infrastructure through every financial year. Organizations need Read more…
Since the late 1990s, the boom in technology has paved the way to inculcate smart and technologically savvy methods to promote learning outcomes. Often, business organizations overlook employee onboarding and training, even though it touches almost every aspect of a business. Operational excellence and efficiency are key pillars of success for any Read more…
Many organizations in spite of having a self service password reset web portal continue to witness Password reset tickets as a major chunk of the help desk incidents and SRs . All this in spite of email reminders and AD prompts on user screens. There has to be a better way Read more…
What if you have been adopting the service desk automation and you find that it is still not giving you a much ROI ? What if the users are not using the self help options to resolve issues and the tickets are getting piled up on Engineer’s account? Gartner research Read more…
In a perfect world of IT Help Desk Automation all software issues will be either fixed manually or detected and proactively eliminated. Most of the top call volume driver issues (incidents/service requests) are owing to organization specific custom workflows, user and usability related issues which cannot be always handled with Read more…
The Scenario The company has geographically dispersed locations with multiple facilities in a city with different language users, say for example: Bangalore office: Building 1 Building 2 Tokyo office: Building 3 Building 4 Madrid office: Building 5 Building 6 With a workforce of over hundreds of thousands, serving customers across Read more…
Being more efficient in the workplace really comes down to being more efficient with your time. And spending time on just organizing different contents shouldn’t be a wise thing to do. Anakage’s Self Service Portal Management system is here to help you out: it helps to create and manage custom Read more…
Please use this step by step guide for Server deployment of Anakage – Download all the stuff you will need – The latest java versions both 32/64 bit from http://www.oracle.com The latest MSSQL Express from https://www.microsoft.com/en-in/sql-server/sql-server-downloads. Latest MSSQL management studio from https://docs.microsoft.com/en-us/sql/ssms/download-sql-server-management-studio-ssms?view=sql-server-2017. Latest apache tomcat from https://tomcat.apache.org/download-90.cgi. From this link Read more…
40% of users like to try out to solve the problem themselves before reaching service desk. This number will increase as the average age of workforce is decreasing. Planning the self-service portal properly will make sure it is accessible when users need it most thus reducing more tickets. On the Read more…