The Challenge: A Swamped IT Help Desk A large company with over 10,000 employees faced a familiar issueāits IT help desk was overwhelmed by the same support requests, again and again: Password reset requests Email sync issues Security concerns like phishing Even with a well-maintained knowledge base and occasional training Read more…
Patch failures are more than just technical glitches ātheyāre critical vulnerabilities waiting to be exploited. Every unsuccessful deployment leaves your systems exposed, your compliance at risk, and your IT team stuck in a reactive cycle. The Hard Truth About Patch Failures Disk Space Shortages Sabotage Security Patches fail when endpoints Read more…
The Problem with Traditional Patch Management Organizations depend on patch deployment tools like Intune and SCCM to distribute updates and security patches. These tools are effective at scale, but they often leave devices unpatched due to issues such as: Inactive User Accounts: Updates may fail when accounts are inactive. Offline Read more…
Introduction The Gartner IT Symposium/Xpo 2024 is not just an event for executives and tech giantsāitās designed for everyday IT professionals ready to tackle real-world challenges and drive positive change. Whether you manage infrastructure, handle cybersecurity, or lead a small team, your role is essential in making technology work for Read more…
Transforming user experience with password reset automationĀ Ā Ā In this world of digital security and user experience, the password reset process is one of the password security best practices and stands as a pivotal point where convenience meets robustness. Ā Picture this: An employee, fighting with frustration, strives to log Read more…
Introduction In the ever-evolving landscape of IT service management, the concept of “Shift Left” has emerged as a game-changer. The idea is simple yet transformative: empowering end users to solve their IT Helpdesk issues quickly and efficiently without extensive IT support. One pioneering company leading this shift is Anakage, whose Read more…
Introduction As the storm clouds of a potential recession gather on the horizon, IT leaders find themselves at the helm, steering their organizations through choppy waters. With a blend of strategic vision, adaptability, and a touch of creativity, IT leaders can guide their IT departments to survive and thrive during Read more…
Issue Does your Microsoft Team loops when you try to sign in to Microsoft Teams using Microsoft Edge or Internet Explorer, and you can’t sign in? If your company employs Trusted Sites but doesn’t enable the URLs for Microsoft Teams, you’ll run into this problem. As a result, the Teams Read more…
Issue If you’re using Microsoft Teams and Outlook together, you may run into an issue where you can’t schedule a team meeting in Outlook. This is a common problem for many Teams users, but fortunately, there are some easy solutions. First, make sure you have the Teams desktop app installed. Read more…
Issue:Ā Test Meetings in Skype Account for Business are used to check that participants fulfill the prerequisites for participating in an online meeting. Please continue reading to learn how to verify an online Skype for Business Meeting. Enivorment:How to Verify Skype for a Business Meeting Solution: 1. Client Test Meeting Read more…