Announcing Anakage ITSM: Fast-Track Your Service Management with Unified Automation

The Problem: ITSM Implementations Are Too Complex, Siloed, and Slow to Deliver Value

In today’s rapidly evolving IT landscape, CIOs and Digital Transformation Leaders face a common challenge: implementing IT Service Management (ITSM) systems that are too complex to configure, too fragmented to integrate, and too slow to deliver measurable value.

Conventional ITSM platforms often require significant upfront effort to align with organizational policies—creating ticket workflows, setting up approval hierarchies, defining SLAs, and mapping out escalation paths. Even after implementation, teams still grapple with:

• Disconnected tools for monitoring, automation, and self-service.

• Delayed insights due to manual report generation.

• Missed issues that fall outside predefined service channels.

• Costly third-party integrations to stitch everything together.

The result? Slower response times, inefficiencies in service delivery, and ballooning operational costs.

The Solution: Anakage’s Integrated ITSM – Policy-Aligned, Automation-Driven, Ready on Day One

We are excited to introduce the new ITSM capabilities within the Anakage Unified Platform—purpose-built to help enterprises launch a fully functional, policy-aligned ITSM system in hours, not months. By leveraging our low/no-code architecture and native integration across modules, Anakage offers a modern, automation-first approach to service management.

Here’s how:

Friction-less Incident and Service Request Management

Empower your IT support teams to start logging and resolving incidents and service requests from Day 1. Anakage provides out-of-the-box templates that adhere to industry best practices, so you don’t have to spend weeks in configuration.

Native Active Directory Integration for Approvals

Streamline approval workflows by integrating directly with your Active Directory. Approvers and hierarchy are automatically mapped, reducing manual routing errors and ensuring compliance with your organization’s approval policies.

Rapid Workflow Configuration Aligned with Your Environment

Anakage allows you to configure your ITSM workflows—including ticket types, SLA timelines, status definitions, escalation rules, categories, subcategories, and user groups—in less than an hour. No scripting or extensive onboarding is needed. You’re not adapting to a rigid tool—you’re configuring it to fit your environment seamlessly.

Pre-Built Dashboards for Real-Time Performance Tracking

Eliminate the need for manual data extraction and report creation. With Anakage, you get pre-configured, real-time dashboards that provide visibility into service performance, ticket trends, SLA compliance, and more—right out of the box.

Automated Ticket Creation from Anakage Modules

Unlike traditional ITSM tools that rely on external integrations, Anakage auto-generates tickets across its own ecosystem. Whether it’s monitoring alerts, self-help outcomes, IT asset management (ITAM) events, or unreported user issues, Anakage modules work in concert to ensure 100% issue capture. You no longer need to invest in multiple third-party tools or spend countless hours integrating them. With Anakage, it’s already unified.

The Benefits: Speed, Clarity, Compliance, and Cost Efficiency

By deploying Anakage’s ITSM, you realize tangible benefits from day one:

• Fast Time-to-Value: Be production-ready in hours, not weeks or months.

• Integrated by Design: All modules talk to each other natively—no added integration overhead.

• Lower Total Cost of Ownership: Replace multiple siloed tools with one unified platform.

• End-to-End Visibility: Make better decisions with real-time data from across your IT environment.

• Compliance and Governance Ready: Align with enterprise policies without custom coding.

Why This Matters Now

In an era where IT is expected to do more with less—faster, more securely, and with fewer tools—Anakage delivers a future-ready ITSM solution that eliminates complexity and accelerates transformation. Whether you’re scaling digital operations, optimizing service delivery, or unifying your support automation stack, Anakage gives you the control, agility, and intelligence you need to lead.

One platform. Zero silos. Maximum business impact.

Contact us today to schedule your Personalised Demo.