Empower Users with Self-Help Co-bots
Transform IT support with intelligent co-bots that guide users through step-by-step solutions. Resolve common issues instantly across multiple channels without raising tickets or waiting for IT support.
Access
Creation & Publishing
Background Fixes
Beyond Traditional Support. Built for Self-Service.
Empower users to resolve IT issues independently with intelligent co-bots that provide step-by-step guidance and automated fixes.
Ready-to-Use Co-bots for Common IT Problems
Provide instant solutions for frequent IT issues like Outlook problems, system slowness, and connectivity errors with pre-built, intelligent co-bots that require zero customization.
- Fix Outlook launch issues, calendar sync problems, or mailbox configuration errors
- Resolve "System Slow," "High CPU," or "Low Disk Space" complaints quickly
- Troubleshoot Teams or Zoom connectivity problems through guided flows
Multi-Channel Access for Universal Availability
Access self-help solutions from anywhere through multiple channels including offline desktop app, web portal, Microsoft Teams integration, and Virtual Chat Assistant for seamless user experience.
- Offline desktop app for uninterrupted access during network issues
- Web portal and Microsoft Teams app for collaborative environments
- Virtual Chat Assistant (VCA) integration for conversational support
Interactive Workflows with Background Automation
Combine user-friendly guided workflows with automated background fixes that require no technical skills from end-users, featuring text, visuals, buttons, and validations for optimal user experience.
- Co-bots run silently in background or as guided step-by-step flows
- Interactive elements with text, visuals, buttons, and validation steps
- No technical skills required from users - just follow simple prompts
No-Code Builder for Custom Self-Help Creation
Create and publish organization-specific self-help flows with an intuitive no-code builder, enabling IT teams to expand the co-bot library and track detailed analytics on usage and success rates.
- No-code creation and publishing - easily expand library for org-specific needs
- Track usage, completion rates, and success/failure outcomes with detailed analytics
- Seamless integration with automation, ticketing, and knowledge modules
Solving IT Support's Biggest Challenges
Transforming Traditional IT Support Into Intelligent Self-Service Solutions
High L1/L2 Ticket Volume
Self-help co-bots resolve common issues instantly, reducing ticket creation and freeing up IT resources for complex problems.
Slow IT Response Times
Users get immediate access to solutions 24/7 through multiple channels without waiting for IT support availability.
User Frustration & Downtime
Interactive guided workflows and background fixes minimize user downtime and improve overall satisfaction with IT support.
Knowledge Accessibility
Convert complex IT knowledge into simple, step-by-step co-bots that anyone can follow without technical expertise.
Lack of Support Analytics
Detailed analytics track usage patterns, success rates, and common issues to optimize self-service capabilities.
Self-Help Co-bot Use Cases
Real-world applications where Self-Help co-bots deliver immediate value and user empowerment
Outlook Issue Resolution
Help users fix Outlook launch issues, calendar sync problems, or mailbox configuration errors through guided co-bots.
System Performance Fixes
Provide quick resolutions for "System Slow," "High CPU," or "Low Disk Space" complaints through automated diagnostics.
Communication App Support
Troubleshoot Teams or Zoom connectivity problems through guided or silent flows for seamless collaboration.
Network & Connectivity
Assist with VPN, Wi-Fi, or printer setup via interactive step-by-step bots with validation checks.
Employee Onboarding
Enable onboarding co-bots to guide new employees through system setup and company policies.
Proactive Issue Resolution
Offer real-time co-bots triggered by automation or campaigns for known endpoint issues before they escalate.
VCA Chat Integration
Integrate with VCA to allow users to launch help bots directly from chat conversations for contextual support.
Anywhere Access
Allow users to solve issues from anywhere — desktop app, browser, Teams, or chatbot for maximum flexibility.
Custom Organization Flows
Create organization-specific self-help flows using the no-code builder for unique IT environments and processes.