Complete Service Management
Lightweight, intelligent ITSM layer designed for rapid deployment and high flexibility. Unify tickets from automations, bots, asset anomalies, and endpoint failures into one intuitive interface.
Lightweight ITSM. Built for Flexibility.
Configure custom workflows seamlessly, ensure SLA compliance automatically, and eliminate manual ticket management with intelligent automation. don’t need to chase.
Customizable Incident/Service Templates for Rapid Deployment
Create incident and service request templates for different departments, use cases, and device types with out-of-the-box ITSM setup requiring no third-party consultants.
- Customizable incident/service templates with categories, subcategories, priorities, and SLAs
- Pre-built ITSM setup for out-of-the-box readiness with minimal configuration
- Unified ticketing across all Anakage modules — incidents from bots, agents, or automations are centrally managed
Routing Logic and Reassignment Rules for Intelligent Ticket Management
Route tickets dynamically to teams based on department, issue type, or business unit with auto-create tickets from failed automation actions and agent-less anomaly detection.
- Routing logic and reassignment rules based on user group, department, or issue type
- Auto-create tickets from failed automation actions (e.g., software install or printer setup)
- Agent-less anomaly detection ticketing — auto-generates tickets for endpoint issues without scripting or external tools
Service Catalog Builder for Business Service Management
Define organization-specific business services and request types with live dashboards that auto-refresh with SLA and ticket updates — no Excel exports or BI tools needed for analytics.
- Service catalog builder for defining organization-specific business services and request types
- Live dashboards auto-refresh with SLA and ticket updates — no Excel exports or BI tools needed for analytics
- Visualize historical trends for MTTR, ticket inflow, and backlogs without manual data exports
Escalation Matrix and SLA Breach Logic for Automated Governance
Configure SLAs, escalation timelines, and hold rules to align with internal IT governance policies with auto-notify agents and end users of ticket status, SLA breaches, and approvals.
- Escalation matrix and SLA breach logic configurable without external ITSM consultants
- Auto-generate tickets for anomalies detected via endpoint monitoring (e.g., disk full, AV inactive)
- Auto-notify agents and end users of ticket status, SLA breaches, and approvals via built-in alerts
Solving Service Management's Biggest Challenges
Turning Manual Ticket Management Challenges Into Intelligent, Automated Solutions
Manual Ticket Management
Automated ticket creation eliminates manual processes and reduces ticket creation time from hours to minutes.
SLA Compliance Issues
Automated SLA monitoring ensures tickets are resolved within defined timeframes and breaches are addressed instantly.
Slow Ticket Resolution
Automated routing and escalation dramatically reduce ticket resolution time and IT workload.
Inconsistent Ticket Standards
Centralized templates and policy enforcement ensure consistent ticket formats and workflows across all departments.
Poor Ticket Visibility
Real-time dashboards provide complete visibility into ticket status, SLA compliance, and resolution metrics.
Our Service Management Modules
Intelligent ITSM capabilities designed to streamline service delivery, improve user experience, and ensure proactive IT operations.
Incident Management
Customizable incident templates with categories, subcategories, priorities, and SLAs for rapid deployment.
Service Request Management
Pre-built ITSM setup for out-of-the-box readiness with minimal configuration and unified ticketing.
Intelligent Routing
Dynamic assignment rules based on user group, department, or issue type for faster resolution.
Service Catalog
Catalog builder for defining organization-specific services and standardized request types.
SLA Management
Configurable SLA tracking and escalation matrix without dependency on external consultants.
Real-Time Dashboards
Live dashboards for SLA adherence, MTTR, ticket volumes, and backlogs with auto-refresh.
Automation-Triggered Ticketing
Auto-ticket creation from endpoints and failed workflows for proactive IT operations.
Unified Ticketing Console
Single-pane view of tickets from bots, asset tools, automations, and monitoring systems.
Anomaly Detection
Automated ticket creation from endpoint anomalies such as disk space, AV inactivity, or service failure.
SLA Compliance Monitoring
Real-time SLA compliance tracking with performance dashboards and proactive alerts.
Notifications & Alerts
Automated notifications for agents and end-users on ticket status, SLA breaches, and approvals.
Analytics & Trends
Historical analysis of MTTR, backlog patterns, and ticket inflow with built-in visualization.